|
Customer Service Representative I - Serpent Mound
Summary:
Assists in the performance of a variety of customer-related duties to include greeting customers, sales of retail, admission and membership products and services, and providing institutional telephone coverage and taking reservations.
Essential Duties and Responsibilities:
- Builds customer relations by providing a superior service experience during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Society.
- Clearly and accurately communicates product and services information in order to influence a customer's buying decision.
- Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
- Act as customer advocate providing the customer's feedback to appropriate OHS department or program.
- Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders; and may maintain and take reservations for programs offered by the Society.
- Responsible for facilitating general and group admissions transactions.
- Provides general assistance to the retail operations of the Ohio Historical Society by arranging merchandise in bins and shelves; restocking counter supplies; keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.
- May participate in the interpretive programs if called upon to do so.
- Other duties as assigned.
Supervisory Responsibilities:
N/A
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or equivalent plus one to three years customer service and/or sales experience.
Language Skills:
Ability to clearly and accurately communicate OHS events, products and services in conversations. Ability to build rapport over the phone, control conversations and demonstrate exceptional service delivery behaviors.
Mathematical Skills:
Ability to perform simple mathematical calculations.
Technical Skills:
Skill in operating computers, including web browsers and point of sales system.
Reasoning Ability:
Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities. Ability to synthesize and summarize data. Ability to carry out routine instructions.
Physical Demands:
Requires prolonged standing, some bending, stooping, twisting and stretching with only minimum restrictions. Requires eye-hand coordination and manual dexterity sufficient to operate an adding machine, cash register and computer. Requires normal range of hearing and eyesight. Requires lifting boxes and items up to 50 pounds occasionally. Unloads and stocks merchandise up to 50 lbs.
Work Environment:
Work is performed in an office, a museum and surrounding grounds. Work involves contact with the public and staff. Work may be stressful at times. Frequent evening and/or weekend and holiday work.
Job Code:
Posting Date: 6/30/2008
Created Date: 7/8/2006
FLSA Status: Non-Exempt
Revision Date:
Salary Grade: 1
Market Research Date: 7/8/2006
The Ohio Historical Society
Human Resources Department
1982 Velma Avenue
Columbus, OH 43211-2497
Fax: 614/297-2293
E-mail: applicant@ohiohistory.org
|
